Customer Service Resume Tips

Whether you're a seasoned pro or entry-level, many reports predict excellent job growth potential for customer service representatives. To ensure you're considered for the best opportunities, pay your resume the same attention you do your customers. These tips can help.

Target Your Resume

Resumes that are highly targeted to the career goal are much more effective than general resumes. The hiring manager should be able to glance at the resume and immediately know you're seeking a customer service-related position.

The more you can simplify it for the recruiter or hiring manager, the better your chances. your resume should be as specific to the position you are applying for as possible. Including a career summary to target your resume and also highlight credentials hiring managers find desirable.

Emphasize Results

You can take your resume to the next level by highlighting the outcomes of your work. Many customer service professionals don't realize they have accomplishments, such as contributing to response rates or improving customer satisfaction ratings.

It is important to create energy to really entice the recruiter to want to contact you for more information. For example, instead of saying 'handled incoming calls,' you might say 'handled over 200 calls daily for Fortune 500 insurance claims center. customer service professionals to demonstrate those contributions that went beyond expectations.

quantifying your results to make their importance clear. Here's a before-and-after comparison that shows the impact of providing measurable outcomes:

Before: Achieved a high customer satisfaction rating.

After: Achieved customer satisfaction rating of 98% within three months, exceeding company's stretch target of 90%.

If you're having trouble identifying accomplishments, give these questions some analytical attention:

· Did sales increase as a result of your customer service expertise?

· Did you receive unsolicited feedback from happy customers?

· Did you earn the trust of repeat customers or generate referrals due to your focus on customer service?

· Did repeat customers specifically request you?

· Did you help improve customer satisfaction rankings?

· Did you recommend or implement improvements to customer service programs?

· Did you serve a high number of customers while offering impeccable service?

· Did your employer receive positive reviews or industry accolades for service quality?

· Did you train other workers to provide exemplary customer service?

· Did you resolve a challenging service issue, such as turning around a dissatisfied or irate customer?

· Did you or your team get any recognition or awards for customer satisfaction and/or sales achievements?

· Did you complete any customer service training programs?

Show Employment Stability

one trait hiring managers look for is dependability, so a resume that demonstrates employment stability can help you stand out. A chronological or combination resume format would allow you to highlight steady employment.

What if your work history is a little sketchy? A functional resume allows you to emphasize your customer service skills while downplaying work history.

Be Honest

"It is also very important to be honest," cautions Hiring Managers. "Never falsely state dates of employment, job titles or level of education. Most employers verify this information before making an offer."