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Mastering the Phone Interview
You just got word that you landed a job interview with a
company that really interests you -- only there's a slight catch.
You won't be meeting with your interviewer(s) face to face.
Instead, you'll be taking part in a phone interview, the results of which will
determine whether you're invited to meet with company representatives in person.
Many companies use phone interviews as an initial employment
screening technique for a variety of reasons. Because they're generally brief,
phone interviews save companies time. They also serve as a more realistic
screening alternative for cases in which companies are considering out-of-town
(or out-of-state and foreign) candidates.
So the chances are pretty good that, at some point in your job
hunt, you'll be asked to participate in a 20- to 30-minute phone interview with
either one person or several people on the other end of the line. In many ways,
the way you prepare for a phone interview isn't all that different from the way
you'd get ready for a face-to-face interview -- save for a few slight additions
to and modifications of your list of preparation tasks.
Here's what to do:
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Treat the phone interview seriously, just as you would a
face-to-face interview.
A phone interview seems so informal on the surface that it
can be easy to fall into the trap of "phoning it in" -- i.e., not
preparing for it as well as you would for an in-person interview. Don't get
caught with your guard down. Be sure to research the company, study the job
description, and practice your responses to anticipated questions, just as you
would for any other interview.
-
Have your resume and cover letter in front of you.
You'll almost certainly be asked about some of the
information that appears on these documents. You might also want to have in
front of you any supporting materials that relate to information in your
resume and cover letter, like documents you've designed or written, a
portfolio of your various projects, or the written position description from
your key internship.
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Make a cheat sheet.
Jot down a few notes about the most critical points you want
to make with your interviewer(s). Are there certain skills and experiences you
want to emphasize? Do you have certain interests or passions you want your
interviewer(s) to know about and understand? Be sure these pieces of
information appear on your crib sheet. Then touch on them during the
interview, even if your only chance to do so is at the end of the session when
the interviewer asks you if you have any questions or anything to add.
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Get a high-quality phone.
This isn't the time to use a cell phone that cuts in and
out, or a cheaply made phone that makes it difficult for you and your
interviewer(s) to hear and understand each other.
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Shower, groom and dress up (at least a little).
Odd advice? Perhaps. But focusing on your appearance, just
as you would for a normal interview, will put you in the right frame of mind
from a psychological standpoint. You won't do as well in your phone interview
if you're lying in bed, for example, or if you're draped over your couch in
your pajamas.
- Stand up, or at least sit up straight at a table or desk.
Again, there's a psychological, frame of mind aspect to
consider here. But on a more tangible level, research has shown that you
project yourself better when you're standing up, and you'll feel more
knowledgeable and confident.
Phone interviews can be tricky, especially since you aren't
able to read your interviewers' nonverbal cues like facial expressions and body
language during the session -- a big difference from the typical interview. But
if you prepare well for your phone interview, you won't need to read anyone's
nonverbals to gauge your performance. You'll know for sure how you've done
because you'll be invited to a face-to-face interview, where you'll have yet
another opportunity to prove you're the best person for the job.
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